Microsoft Teams AdministratorStudy guide
The associate certification for a Microsoft Teams administrator who plans and manages the Teams environment, teams/channels/apps, meetings and calling (Teams Phone), and monitoring/troubleshooting (MS-700).
About Microsoft Teams Administrator (MS-700)
Microsoft Teams Administrator (MS-700) is a Associate-level certification from Microsoft. This page organizes the exam scope into a 5-chapter, 13-section study guide and lets you check your understanding with exam-style practice questions. A good flow is to read the chapters below in order, then test yourself via "Practice questions."
Exam domains (approximate weighting)
- Configure and manage a Teams environment~42%
- Manage teams, channels, chats, and apps~22%
- Manage meetings and calling~18%
- Monitor, report on, and troubleshoot Teams~18%
Weights are approximate guidance for the live exam. Each domain is covered in detail in the chapters and sections below.
Official exam information: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-700
1Configure and manage a Teams environment
- 1.1Plan network settings
Understand bandwidth capacity for Teams voice/video/meetings, impact analysis with Network planner, network ports/protocols, and readiness via the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool.
- 1.2Governance and lifecycle
Understand update policies, policy packages, policy assignment, Microsoft 365 group creation control/expiration/naming policies, team archive/delete/restore, Microsoft Entra Access reviews, and PowerShell/Microsoft Graph.
- 1.3Security and compliance
Understand choosing Teams administrator roles, alert policies, Defender for Office 365 threat policies, retention, sensitivity labels, Purview DLP, Conditional Access, Information Barriers, Communication Compliance, and Insider Risk Management.
2External collaboration and devices
- 2.1External access and guest access
Understand External access (federation) vs guest access, SharePoint/OneDrive external sharing, shared channels, B2B direct connect, cross-tenant access, and multitenant organization (MTO).
- 2.2Teams clients and devices
Understand licensing for Teams Phone/resource accounts and devices, configuration profiles, Microsoft Teams Rooms, device firmware/tags, remote sign-in, and Teams for VDI.
3Manage teams, channels, chats, and apps
- 3.1Create and manage teams
Understand rollout planning with Advisor for Teams, creating teams via multiple methods (admin center / client / PowerShell / Graph / from existing groups or templates), team templates and template policies, membership and roles, privacy/sensitivity, and frontline teams.
- 3.2Channels and chats
Understand standard/private/shared channels, adding/editing/removing channels, channel settings, private/shared channel membership, and messaging policies.
- 3.3Manage apps
Understand org-wide app settings, app setup policies, app permission policies, permissions/consent and blocking, extensibility (tabs/messaging extensions/workflows), and the Teams app store.
4Manage meetings and calling
- 4.1Meetings and events
Understand meeting types (meeting/webinar/town hall/Appointments), meeting policies, meeting templates, meeting customization policies, event settings, and Microsoft 365 Copilot meeting settings.
- 4.2Teams Phone
Understand phone number provisioning (Calling Plan/Operator Connect/Direct Routing), assigning numbers to resource accounts, voice/voicemail policies, auto attendants and call queues, and calling policies.
5Monitor, report on, and troubleshoot Teams
- 5.1Monitor and report
Understand quality trend analysis with the Call Quality Dashboard (CQD), per-call quality, alert rules, Teams usage reports, the Microsoft 365 network connectivity test, and feedback management.
- 5.2Troubleshoot clients
Understand collecting client-side logs, clearing the Teams client cache, self-help diagnostics, client install/update issues, and checking client health in the Teams admin center.
- 5.3Troubleshoot sign-in and meetings
Understand sign-in issues (auth/token/MFA/Conditional Access), join meeting/feature-access issues, troubleshooting Microsoft 365 Copilot/AI experiences, and feedback policies.