5Monitor, report on, and troubleshoot Teams
- 5.1Monitor and report
Understand quality trend analysis with the Call Quality Dashboard (CQD), per-call quality, alert rules, Teams usage reports, the Microsoft 365 network connectivity test, and feedback management.
- 5.2Troubleshoot clients
Understand collecting client-side logs, clearing the Teams client cache, self-help diagnostics, client install/update issues, and checking client health in the Teams admin center.
- 5.3Troubleshoot sign-in and meetings
Understand sign-in issues (auth/token/MFA/Conditional Access), join meeting/feature-access issues, troubleshooting Microsoft 365 Copilot/AI experiences, and feedback policies.

