What's changed: Created MS-700 Chapter 5 (domain: Monitor, report on, and troubleshoot Teams). Monitoring/reporting (Call Quality Dashboard CQD quality trends, per-call details, alert rules, Teams usage reports, network connectivity test, feedback), client troubleshooting (client-side logs, clear Teams client cache, self-help diagnostics, install/update, client health), and sign-in/meeting troubleshooting (sign-in issues identity layer, join meeting issues meeting/client layer, Microsoft 365 Copilot/AI experiences, feedback policies). This completes the MS-700 textbook: all 5 chapters / 13 sections.
5.2Troubleshoot clients
Understand collecting client-side logs, clearing the Teams client cache, self-help diagnostics, client install/update issues, and checking client health in the Teams admin center.
For client issues, escalate from "light fixes (cache)" to "detailed diagnostics (logs)".
5.2.1Cache and logs
For display glitches, stale data, or load issues, first try clearing the Teams client cache (the standard fix for corrupt cache). For deeper investigation that this does not resolve, collect client-side logs (detailed diagnostic logs). Self-help diagnostics for Teams automatically checks common issues and guides you. Distinguish "standard fix for light glitches" = cache clear from "detailed diagnostics" = log collection.
5.2.2Install, update, and health
Resolve Teams client install/update issues by checking distribution method and version. The Teams admin center shows each user/device’s client health (version, connection state) to help isolate widespread issues. Note that client-side problems have different causes from sign-in issues (next section).
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