What's changed: Created MS-700 Chapter 5 (domain: Monitor, report on, and troubleshoot Teams). Monitoring/reporting (Call Quality Dashboard CQD quality trends, per-call details, alert rules, Teams usage reports, network connectivity test, feedback), client troubleshooting (client-side logs, clear Teams client cache, self-help diagnostics, install/update, client health), and sign-in/meeting troubleshooting (sign-in issues identity layer, join meeting issues meeting/client layer, Microsoft 365 Copilot/AI experiences, feedback policies). This completes the MS-700 textbook: all 5 chapters / 13 sections.
5.1Monitor and report
Understand quality trend analysis with the Call Quality Dashboard (CQD), per-call quality, alert rules, Teams usage reports, the Microsoft 365 network connectivity test, and feedback management.
Operations look separately at "call/meeting quality" and "usage". Understand trends and set up alerts to stay aware.
5.1.1Quality monitoring
The Call Quality Dashboard (CQD) aggregates quality data across many calls/meetings to analyze trends and identify which sites/networks/subnets have concentrated quality problems. Drill into specific issues with per-call details (quality metrics for a specific call). Alert rules notify when quality/incident thresholds are crossed. CQD’s role is "quality trend analysis"—separate from usage reporting (usage reports).
5.1.2Usage and reports
Teams usage reports aggregate usage—team activity, app usage, active users, per-meeting metrics, storage usage (used to understand adoption). Monitor site connectivity with the Microsoft 365 network connectivity test, and manage collection of user feedback. Distinguish "quality trends (CQD)" from "usage (usage reports)" from "notification (alert rules)."
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