2Microsoft 365 Apps and Services

• 2.1Productivity Apps and Services

  Understand Microsoft 365’s core productivity services—Office apps (Word/Excel/PowerPoint/Outlook), Exchange Online, SharePoint, and OneDrive.

• 2.2Collaboration and Communication

  Understand collaboration centered on Microsoft Teams, employee experience tools like Microsoft Viva, and co-creation tools like Loop and Forms.

• 2.3Device Management and Deployment

  Understand device management with Microsoft Intune (MDM/MAM), Windows 365 (Cloud PC), and how Microsoft 365 apps are deployed and updated.