What's changed: Created MD-102 Chapter 5 (domain: Optimize endpoint operations). Automate management tasks (PowerShell/Microsoft Graph, custom compliance, Security Copilot agents in Intune), monitor/optimize health (Endpoint Analytics device health scores/startup performance/application reliability, proactive remediations detection/remediation scripts), and reporting/alerts (reporting/workbooks/dashboards/export, tenant health/service health dashboard/message center, alerts and notifications compliance drift/enrollment failures/configuration conflicts). This completes the MD-102 textbook: all 5 chapters / 13 sections.
5.3Reporting and alerts
Understand Intune reporting (reports/workbooks/dashboards/export), tenant health and Intune service communications, and alerts and notifications (compliance drift/enrollment failures/configuration conflicts).
Operational visibility splits into "reports", "service status", and "notifications"
5.3.1Reporting and service health
Reporting and data visibility covers customizing reports/filters, visualization with workbooks/dashboards, and exporting report data. Tenant health and Intune service communications use the service health dashboard and message center notifications to track service-side status/upcoming changes and establish operational baselines.
5.3.2Alerts and notifications
Alerts and notifications set alert rules to notify on policy/compliance changes. Common examples are compliance drift, enrollment failures, and configuration conflicts. Versus reports (past/current visibility), alerts create "awareness on thresholds/events"—and service incidents (service health) are tenant-side status, separate from these.
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