What's changed: In-scope coverage: added a management/governance/cost in-scope services block to Ch6 (Management Console/Control Tower/Service Catalog/Service Quotas/License Manager/CloudFormation/Systems Manager/Compute Optimizer/Cost and Usage Report)
6.2Support and Resources
Understand AWS Support plans (Basic / Developer / Business / Enterprise) and helpful tools/resources like Trusted Advisor, the AWS Health Dashboard, documentation, and AWS Marketplace.
Knowing the support you can rely on and the tools/resources that help operations lets you use AWS with confidence. Support tiers get richer from lower to higher, with faster response and dedicated help at the top. Also distinguish Trusted Advisor (checks your environment) from the Health Dashboard (AWS-side status).
6.2.1Support plans
- Basic: free—docs, forums, a limited set of Trusted Advisor checks, and the Health Dashboard.
- Developer: for dev/test—business-hours email tech support.
- Business: for production—24×7 tech support (phone/chat/email) and the full Trusted Advisor checks.
- Enterprise On-Ramp / Enterprise: top tiers—a TAM (technical account manager), fastest response for critical cases, and concierge.
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