5Management

• 5.1Project Management

  Learn, on the foundation of the PMBOK body of knowledge, scope management via WBS, schedule management via arrow diagrams, PERT, and the critical path (earliest/latest start dates and date arithmetic), cost management via EVM (PV/EV/AC, SV/CV, SPI/CPI, EAC), and the management areas of quality, risk, procurement, and stakeholders, worked as level-3 calculation problems.

• 5.2Service Management

  Learn, on the foundation of ITIL's service lifecycle/value system, SLA/SLM, incident management, problem management, change management, configuration management, capacity management and availability management (availability calculations using MTBF/MTTR), the service desk, and facility management (UPS/data centers), worked as level-3 calculation and judgment problems.

• 5.3System Audit and Internal Control

  Learn the audit process (audit planning, execution, reporting, follow-up), audit evidence (sufficiency and appropriateness) and audit techniques (interviews, document review, on-site inspection, CAAT), internal control (IT controls--IT general controls and application controls--and segregation of duties), auditability, and auditor independence.